At BigStreetMart.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
If you receive a product which is not as per the specifications ordered by you i.e.
Significantly different from the description given by the merchant
You are completely protected. BigStreetMart offers a 10 day return guarantee for all such items.
However, for some products, the sale is a final sale, and the merchant does not accept any return. Some healthcare products, customized products, products like undergarments, lingerie, swimsuits etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons.
We will also not be able to accept the return if product
Is used/worn or altered
Exhibits physical damage to the box or to the product
Is returned without original packaging and accessories
Serial Number is tampered.
If you wish to know more about BigStreetMart.com Return Policy, please refer to the Frequently Asked Questions We will not be able to accept the return if it has been used/worn or altered and is not accompanied by its original price tag and packing slip.
What is the return period of an item?
Items should be returned within 10 days of receiving the product. The return period of the product is mentioned along with the product description.
How do I return the item to BigStreetMart.com? Once you are sure you want to return the item, you can register your request from My Accounts - Orders page as shown in the picture. You can also contact our customer support, to initiate the return. Once the return has been authorized, our courier will pick up the repackaged item from your billing address and ship it to us, or you can pick your own courier service and have it shipped. BigStreetMart will bear the cost of return shipment.
How do I get refunded for my returned items? Under Buyer Protection, Credit Card and Net Banking transactions will be refunded to the same Account (within 4-6 weeks) which was used to make the original transaction. For COD transactions, we offer two options:
Option 1 - We will issue a Cheque.
Option 2 - We will credit your account with Clues Bucks equivalent to the whole amount of purchase.
Item purchased via Clues Bucks will be refunded by crediting the refund amount as Clues buck into your account.
How much time does the Return process take? Once the item is received from you, we send it back to the merchant for replacement. So the return process may take between 1-3 weeks from the day the item is picked from your location.
What condition does the item need to be in for it to be returnable? Before you ship the return, please make sure that, the item has not been used/worn or altered and is accompanied by its original parts/components/accesories, price tag and packing slip.
How can I know the status of my Returned item? You can monitor the movement of your Return from the My Accounts - Returns Requests section of BigStreetMart. Additionally, you can write us at care@BigStreetMart.com or call us 10am - 6pm, 6 days a week, with your queries.